If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
Please Return Items to:
THE CHILDREN'S CAROUSEL, 52-54 GEORGE ST, HASTINGS, EAST SUSSEX, TN34 3EE
If you are returning an item, then the cost for the return postage is down to you. Please complete the returns form and send returning items in a safe and securely packaged box or bag via courier, with the completed return form and original sales receipt. Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. We recommend that you send your return via a secure and traceable courier who can insure your parcel. You are strongly encouraged to obtain proof of posting and keep it safe.
International returns please note
If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
Part of order missing or damaged on arrival
Regrettably mistakes can happen. If you have received your order and an item is missing or damaged, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email email@example.com quoting your order number and stating the missing/damaged item and we will investigate the matter further. Please keep original packaging of missing or damaged items which must be reported within 48 hours of receiving them.
Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until 14 Days after delivery. This must be in writing, i.e. e-mail, or by post and we must receive the item(s) back by the 14th day after they arrived with you.